Laivly

ABOUT LAIVLY

We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. Come help us make some cool sh*t ;)

About the Job

We are seeking an Implementations Specialist to implement and configure clients onto our platform. We’re looking for an entrepreneurial mindset, a fearless attitude, and a passion for excellence onboarding new clients onto our product. Our team not only takes pride in our work, but also in the way we do it. If you’re a creative, daring specialist, we are the place for you.

Our implementation team provides enterprise level setup and onboarding of our agent assistant tool for major and well known brands. The Implementations Specialist is accountable for all aspects of our agent assistant tool setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support and turnover to Client Support. You must be capable of successfully implementing new business, platform conversions and existing account reconfiguration (for example, new automated workflow requests), while ensuring a high degree of client satisfaction.You work with medium to large sized organizations, with no limit on the complexity or feature/functionality usage of the client. This is a remote position.

As an Implementations Specialist You Will…

• Partner with our customer solutions team to understand requirements, workflows and automations to meet our clients needs
• Plan and configure our agent assistant using our proprietary configuration management tool to specifications
• Apply industry and product knowledge to optimize system configurations and product upgrades
• Work with our devops teams to ensure proper user access and reporting setup
• Make changes and configure our application to suit clients changing needs
• Provide regular updates to stakeholders, highlighting critical issues for management and overall status of project
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
• Ensure accuracy of all aspects of client set up
• Support client/solutions through validation, testing and go live stages
• Work in a fast-paced agile environment
• Provide tier 3 advanced configuration support as part of our support process
• Document implementation structure
• Bring your ideas and try new things, your recommendations will guide future development
• Be a key contributor to the success of the company and a variety of projects

Requirements

As an Implementations Specialist, You Have…

• A high school diploma or equivalent
• Some post-secondary or completion of post-secondary schooling (preferred)
• Experience configuring software products
• Web & API Development knowledge, including basic comfort levels with related security considerations and file formats (eg JSON)
• Understanding of process management
• A self-starter attitude and can work independently
• Strong critical and analytical skills
• Excellent collaboration skills
• The ability to answer tough questions like who would win in a fight? Batman or Ironman?
• Understanding or experience in an agile environment
• Made it to the end. Now why don’t you apply already?

By signing this application, the applicant consents to Laivly collecting, using and retaining their personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Benefits

Life at Laivly:

Laivly gives you the opportunity to collaborate and grow your career with a diverse and passionate team. Balance and wellness are important, and we make it easy to achieve with a flexible environment that works with you. A career at Laivly is about working with a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world.

We’ve got a shared mission - and a Laivly future. Join us today!